Terms & Conditions

Policy

Here at Sunfly Karaoke, we aim to treat our customers exactly how we would like to be treated. We pride ourselves on a high level of customer service and make our website and content delivery fast, easy and reliable. We solve problems with a relaxed and understanding approach, always with your best interests in mind. You should note that your statutory rights under the current consumer protection laws are not affected.

Privacy

The information we collect when you place an order will be stored in our database and used only to carry out your instructions and action your payment. There are no circumstances under which this information might be passed to a third party. We may sometimes email you with details of any important news or special offers. For more information, please visit our privacy policy page.

Supply

We work hard to supply you with the goods described in these Web Pages quickly. Most orders are dispatched on the same day and arrive within a few working days, depending on where you are in the world. In the unlikely event that we are unable to ship your items immediately, we will contact you with an update. For more detailed information, see our Postage & Returns page.

Guarantee

We guarantee to supply you with goods that are exactly as described in these Web Pages. For more detail on content, please read the FAQ page or contact us. If a disc from one of our CDG ranges is out of stock, we will send you an "Official Sunfly Repress" in a generic sleeve rather than with printed artwork as pictured on the site.

Payment

All online payments are totally secure and processed with Realex, one of the UK and Ireland's leading online payment providers. For more info, please visit www.realexpayments.com. We accept Mastercard, Maestro/Switch, Visa, and Visa Debit (Delta). You can also choose to pay with Paypal on our site, meaning you don't need to enter your card details every time you buy. If you would like to make payment over the phone, by bank transfer, by cheque, or by postal order, please call us on +44 (0) 208 450 5544 or email [email protected] and we can arrange this for you.

VAT

All our prices are in Pounds Sterling and are inclusive of Value Added Tax at the applicable rate. Our VAT registration number is 820 9784 11.

Complaints

We aim for 100% customer satisfaction; however, if you feel we can improve or you would like to issue a formal complaint, please email [email protected] We will reply as soon as possible and aim to have you issue resolved within five working days.

Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with English law. By using this website you agree to submit to the jurisdiction of the English courts.

US Flag

To purchase in the United States, you'll need to visit our U.S. website

UK & Rest of World