Delivery/Postage

United Kingdom

  • Royal Mail: We are pleased to offer free postage for smaller orders . All small orders are sent out by 1st class Royal Mail and if ordered before 1pm are usually sent out within 1-2 working days. UK 1st class delivery generally takes 1-3 working days during off-peak times.
  • Courier: Large UK orders (such as karaoke players or large quantities of discs) will be dispatched using a courier delivery service. UK mainland couriered items generally are next working day. Items to Northern Ireland, Isle of Wight, Scottish Highlands, Scilly Isles or Scottish Islands can take longer. If Saturday delivery is required please call the office on 0208 450 5544. 
  • All couriered items require a signature on receipt. 

Europe

  • All small orders are sent out using International standard post, and if ordered before 3pm are usually sent out within two working days. Orders within Europe generally take 2-7 working days.
  • NB. All orders being sent to outside the EU are subject to additional customs taxes and duties which you will be liable to pay.

USA

  • All small orders are sent out using International standard post, and if ordered before 3pm are usually sent out within two working days, and can take 7-12 working days to arrive.
  • NB. All orders being sent to outside the EU are subject to additional customs taxes and duties which you will be liable to pay.

Australia

  • All small orders are sent out using International standard post, and if ordered before 3pm are usually sent out within two working days, and can take 7-12 working days to arrive.
  • NB. All orders being sent to outside the EU are subject to additional customs taxes and duties which you will be liable to pay.

Download

  • Download only orders have zero postage charges. Tracks can be downloaded instantly from  your account and are available for 48hrs from purchase.

 

Returns

  • Any orders that arrive either broken or damaged need to be reported to us immediately. Only after our technical department have inspected the goods can a replacement or refund be issued.
  • For non-faulty items, you may arrange to return the item within 14 days. All items must be returned in the same condition as they arrived. This does not include any personalised discs. All pick n mixes are made especially for you and cannot be refunded.
  • If you have not recieved your order, please contact us within two weeks of the date the order was placed.
  • NB: All tracks are a professional remake of the original tracks minus only the lead vocal, so lots of songs contain backing vocals. Not being happy with the quality or version of the track is not a suitable reason for a return; please listen to the samples to check our version before ordering.
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To purchase in the United States, you'll need to visit our U.S. website

UK & Rest of World