CATEGORIES:

A) K Box FAQs
B) K Box Connection Guide for PS2 & XBox
C) K Box Connection Guide for TV & DVD
D) Karaoke CDG Discs
E) Karaoke DVDs
F) Sunfly Pick N Mix
G) Most Wanted
H) Orders and Shipping
I) International & Distributors
J) Privacy
K) Location of Offices
L) Piracy

CDG's

1) What is a "CDG" anyway?

"CDG" stands for "Compact Disc & Graphics". This is the standard format for Karaoke music. The disc audio is identical to standard CDs yet have the additional graphics track that allows you to read the song lyrics on a connected TV or monitor.

When played on a CDG player, the words to the song will be displayed on your TV screen and change color in time to sing those lyrics.

2) Do I need a Karaoke player?

Yes. A karaoke machine is a CD player with the added function of "CD+G graphic output." This allows you to play Karaoke CDG discs in the player and connect the player to your television (or a video monitor) to see the lyrics of the songs as you sing them.

Sunfly makes its own brand of Karaoke player which is compatible with all formats.

3) Will CDG play on my CD player, DVD player or computer?

Yes, the actual music will play in any CD player, DVD player, or personal computer.

BUT, to see the lyrics and / or graphics, you need a Karaoke CDG player. Some disc drives on PC's also do work, but a majority of them do not. We do not recommend any particular brand.

4) Is there software to play CDGs on my computer?
Yes, but once again, most CDrom drives will not read the special graphic information needed to see the words on your screen. There have been programs made for this, but it doesnt guarantee that it will work on your PC.

5) Is this the original music?
No. Karaoke music is not the original music. The songs have been re-recorded by the companies to get as close to the original as possible.

6) Will the karaoke recordings have "background vocals"? And can they be removed?
Almost all songs will have background singers, especially in the chorus and they are not removable.

7) How do I know what key the song is recorded in?
Generally, the song is recorded in the key that the artist recorded it in.

Some Karaoke players have Key Changer functions, and thus it can manually be done without affecting the speed or tempo of the song.

8) Do I need a Karaoke player to play CDG's?
Yes, if you want to see the song lyrics. All Karaoke discs are made with a special track that contains the song lyrics on the disc. When a Karaoke disc is played on a Karaoke player, which is connected to any regular TV, the song lyrics are displayed on the TV. The words to the song are typically displayed on a blue background and are highlighted in a contrasting color to signal when the words should be sung.

DVD

1) What region do Sunfly DVD's play in?

All Sunfly DVD's are "all region"

2) Is my television capable of being hooked up to a Karaoke player?
Any standard TV will work, it operates the same way as if connecting a Console, VCR or a DVD player.

3) What are the Technical Specs of the Sunfly PRO8 Karaoke player?
Coming soon, PDF copy of the instruction manual.

4) What formats can you play on the Sunfly Karaoke Player?
The SF1 and PRO8 can play Cd's, CDG discs, DVD, VCD, MP3 and more.

PICK n' MIX

1) What is Pick N' Mix?
They are custom CDG's made by you. Go to our pick n mix site for more information on "Pick N Mix Custom CDG's"

Click the Pick N Mix option at the top of the site page, and choose away!

MOST WANTED

1) What is Sunfly Most Wanted all about anyway?
Most Wanted is a series made for the people, by the people. Basically, we take requests and songs whether new or old, and compile them onto the Most Wanted series.

2) How can I request a song?
Email Us at info@sunflykaraoke.com - all requests get some attention, we try to put just about anything, but of course, there are always restrictions.

ORDERS, SHOPPING and SHIPPING

1) Where can you ship Sunfly products to?
Sunfly ships internationally. Click here for a price chart.

2) What's is your return policy?
Unfortunately, copyright rules prevent the return of discs once they have been opened. However, we will gladly replace defective items with the identical item (within 30 days). Unopened discs may be returned for credit (within 30 days).

3) How long will it take for me to get my order?
Again, this is based on where you are ordering from and the quantity. Click here for the chart of estimated shipping times.

PRIVACY

1) Is my email address or mailing address shared with any other companies or third parties?

No, information is not shared with any company. We do not release any email addresses, and that includes if you are signed to our mailing lists. If you no longer want to receive our promotional and newsletter emails, please email us a request to remove your address, and it will be done so within 2 business days.

2) What can I do if I dont want to give my Credit Card information online?
During business hours, you can call us at +44 (0) 208 905 5555

3) How do I know you got my order?
You will receive a confirmation email when your order is processed. Please include your complete email address and phone number with your order. If there is a problem with the order, we will try to contact you.

4) What do I do if I have a problem with my order?
You can email us at orders@sunflykaraoke.com OR call us at 0208-905-5555 - The telephone option is only available during business hours, which are weekdays from 9:30 to 5:30pm

5) What forms of payment do you accept?
We accept Visa, Mastercard and Switch. Payment can be processed either online or by phone. We do NOT accept checks, M.O or C.O.D's.

For any other questions, and suggestions, feel free to email us at info@sunflykaraoke.com

You can also call us at +44 (0) 208 905 5555 (Weekdays 9:30-5:30)

PIRACY

1) As an employer of a karaoke show, why should I care if they are using copied discs?

You should care because if they are found using copied discs they are breaking the law and also they will have equipment and all discs taken from them. It can also affect you as you are the employer. Be careful.

2) I have a vast CDG collection. Is it legal to copy my discs, use the copies and keep my originals in the safe. I am a pro KJ.

This is TOTALLY ILLEGAL. The practice of backing up your discs (whilst it makes complete sense to do so) is illegal and risks a fine or a prison term.... Copying karaoke / music cds from one media to another for any reason is illegal.