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Blog

Visit the Sunfly Karaoke blog!

We update it regularly with all new Sunfly track releases, as well as new product announcments and entertainment write-ups.  Happy reading!

Postage & Returns

Delivery/Postage

 

United Kingdom

Christmas Posting Times:
All small parcels placed before the 16th December will arrive before Christmas.
All parcels leaving with our courier need to be placed before the 18th to arrive before Christmas.  
 

Royal Mail:

We are pleased to offer free postage for smaller orders .
All small orders are sent out 1st class Royal Mail and if ordered before 3pm are usually sent out within two working days. UK 1st class delivery generally takes 1-2 working days during off-peak times, however over the Christmas period this will take longer so please leave a week before contacting us.
 

Courier:

Large UK orders (such as karaoke players or large quantities of discs) will be dispatched using our courier company – Crossflight (www.crossflight.co.uk/)
UK mainland couriered items generally are next working day delivery (please leave extra time over the Christmas period) and all couriered items require a signature on receipt. We also require a phone number for courier bookings.
Due to high courier charges couriered items to Northern Ireland, Isle of Wight, Scottish Highlands, Scilly Isles or Scottish Islands will not be sent on a next day service (or with Crossflight) and therefore can take longer.
 
If Saturday delivery is required you will required to pay the additional cost separately from the website, and this service will only be available if you let us know in advance. To arrange this please call the office on 0208 450 5544.

 
 

Europe

Christmas Posting Times:

All small parcels placed before the 11th December will arrive before Christmas (Western Europe Only).

All large parcels leaving with our courier need to be placed before the 17th to arrive before Christmas (Western Europe Only).

 
All small orders are sent out using International standard post, and if ordered before 3pm are usually sent out within two working days. Orders within Europe generally take 2-7 working days (however please leave a longer amount of time due to the Christmas period).
NB. All orders being sent to outside the EU are subject to additional customs taxes and duties which you will be liable to pay.
 
 

USA

Christmas Posting Times:

All small parcels placed before the 10th December will arrive before Christmas.

All large parcels leaving with our courier need to be placed before the 15th to arrive before Christmas.

 
All small orders are sent out using International standard post, and if ordered before 3pm are usually sent out within two working days, and can take 7-12 working days to arrive (however please leave a longer amount of time due to the Christmas period.
NB. All orders being sent to outside the EU are subject to additional customs taxes and duties which you will be liable to pay.
 
Australia
All small orders are sent out using International standard post, and if ordered before 3pm are usually sent out within two working days, and can take 7-12 working days to arrive (however please leave a longer amount of time due to the Christmas period.
NB. All orders being sent to outside the EU are subject to additional customs taxes and duties which you will be liable to pay.
 
 

Download

Download only orders have zero postage charges and tracks can be downloaded instantly from the download page of your account. You have 48hrs to download purchased tracks before it expires.
 

Returns

Any orders that arrive to a customer either broken or damaged need to be reported to us immediately. Only after our technical department have inspected the goods can a replacement or refund be issued.
If you wish to return a physical item that has no fault it must be in the same condition it was sent out in, including in sealed cellophane for discs.
For non-faulty returns you may have an exchange but we will not refund unwanted items.
 
NB: All tracks are a professional remake of the original tracks minus only the lead vocal, so lots of songs contain backing vocals. We only allow discs to be returned for a refund if they are faulty. Not being happy with the quality or version of the track is not a suitable reason for a return; please listen to the samples to check our version before ordering.
 
page last edited on 11/12/2014 10:57