Sunfly Karaoke's Frequently Asked Questions
How much do tracks cost?
Individual tracks (including HD) only cost £2 each (British Pounds Sterling) for pick n mix disc or download.
If you are downloading an entire album from our range you will pay the cost of the physical album; the majority being £9.95 or £13.95; the price depends on the album.
Can I pay with Paypal?
Yes, Sunfly has Paypal attached to the website so when you proceed to checkout you will be given the choice of paying by card (Realex) or by Paypal. We accept instant Paypal only, not echeques.
How much is delivery?
Free delivery is offered for smaller orders within the UK. Full delivery charges are explained in the Postage & Returns section of this site.
How long will my order take to arrive?
This depends where we are delivering to and the size of the package; please see the Postage & Returns section of this site.
How do I download my tracks?
You can follow the link you are given after your payment has gone through to your downloads section. Alternavely, when logged into your account you will see a 'My Account' section on the right side of the screen. Under this heading click 'Downloads' and you will see all of your previous download orders. Any current ones will have a green arrow which will download to your computer when you click on the arrow - Orders can be downloaded upto 48hrs after payment, then the link will become inactive.
These usually automatically save to the download section on your computer which can be found in 'my documents'.
How do I unzip my downloaded file?
Your tracks will download onto your computer as a compressed file. To unzip this file using Windows XP please right click on this file choosing 'extract all' following the steps to provide you with your purchased tracks. Alternatively software is available such as Winzip and WinRAR.
Will my karaoke tracks have video background?
No, most of our tracks do not have a video background.
All tracks from our CDG ranges, and in MP3+G, MP4 and pick n mix formats (both CDG and DVD) have coloured text over a black background.
DVDs from our pressed DVD range are the only products we have with full video backgrounds.
Our New HD Videos have white to yellow text over a black background.
How do I search for tracks?
You can search for your favourite songs by Song Title or by Artist, using the search bar at the top left of the page. Try to keep your searches simple, as sometimes spelling and punctuation can differ.
You can also browse the tracks, albums and genres.
What if I can't find the track I want?
If you can't find the track you want then we probably don't have it in our library. You can request a track using the contact us page, which we will add to the customer request list for the production team to consider making.
What happens if the disc I want is out of stock?
If a disc you order from any of our CDG ranges is out of stock we will make you a disc using the pick n mix method but with the tracks to mirror the original disc. It will be sent out in a Sunfly Official Repress sleeve, and not show the artwork shown in the disc listing.
NB. A large number of the early Most Wanted range are out of stock and will be sent out in this way if ordered. Likewise with some of the older Hit's discs and a few discs from other ranges.
What is the maximum/minimum amount of tracks I can order?
For each CDG & DVD disc, you have to order a minimum of 6 tracks. The maximum is dependant on the length of the tracks you choose - it is generally between 15-18 per disc.
For MP3+G, MP4 & HD downloads there is no minimum or maximum for downloads.
What bitrate are your MP3+G files?
Our MP3+G files all come in 128bps format as standard. This is the karaoke standard and should work with all karaoke player software. We do have 320bps available, but not through the website. If you would prefer this option please contact us directly and we will be happy to send you them.
What resolution are your HD files?
Our HD files are 720p - 1280 x 720
How long are my downloads available for?
When you pay for downloads your tracks will be available straight away and stay available for 48 hours; so make sure you download them to your computer as soon as possible.
Do Sunfly have a catalogue that they can send me?
As we add tracks to our library so often a printed catalogue becomes out dated very quickly, so we no longer print them. However, we are happy to email you a copy in excel format, which contains all of our track and album information. Just email email@example.com requesting a copy.
I have accidentally ordered the wrong track on my pick n mix disc; can I change the disc once the order has been placed?
Pick n mix discs get made especially for you & despatched as soon as possible to increase delivery speed. If you realise the error you have made immediately, email us on firstname.lastname@example.org and we may be able to change it, but only if your disc has not been made yet. Once we have made your pick n mix disc as they are made to order we can not make changes, so please be careful to order correctly.
I don’t like the pick n mix disc I ordered, can I return it for a refund?
Due to the fact that pick n mix discs are custom made a refund will not be issued on anything other than faulty products. Even with faulty discs they must be reported within two weeks of ordering or a refund can’t be issued.
Not being happy with the quality/version of a track is not a valid reason for a refund.
We advise that you watch the video samples before selecting a track, so you know you are happy with the track before ordering it.
Will your discs show on screen karaoke lyrics?
Yes, our CDG range and Pick n Mix discs will show on screen lyrics when played in a karaoke player. The DVD range and pick n mix DVDs play in normal DVD players (and in karaoke players).
Some computers play CDGs but only if you have the correct software. We can not guarantee that you will be able to play CDGs on your computer. Please check before purchasing our discs. If you want to play karaoke using your computer we advise you to download digital tracks not buy discs.
Can I play your karaoke discs on a normal CD player?
Our CDG discs will play the backing tracks in a normal CD players like a normal CD.
You just won’t be able to see the karaoke lyrics.
How do I play my downloaded MP3+G tracks on my PC?
Our MP3+G tracks should play on any karaoke software. If you don't have karaoke software on your computer see our Karaoke Software Section for details of where to download free karaoke player software for your computer.
Can I download tracks and make my own CDGs with them?
We now have free Karaoke Burning Software available in our 'Karaoke Software Section' on this website. It allows you to burn CDG discs using MP3+G files downloaded from our website - you can do this as long as you have a CD burner on your computer.
Do the tracks have faded endings?
Most of our tracks have faded endings.
Can I select to have a song in a different key?
Unfortunately not; we can only supply tracks in the original key. However, many karaoke players have a key change function.
What if I want to buy a lot of discs in one go?
If you are looking at buying in bulk please contact us as we may be able to give you a discount (depending on the quantity you are buying). Please call the office on 0208 450 5544 or email email@example.com before placing the order as we will not be able to give a discount if you have already placed and paid for the order.
We would also recommend contacting us if you are looking to download many albums in one go as the site may not be able to cope with huge disc download orders. We will be able to send you the files.
Will all tracks/album files be named?
If you download tracks through the website they will come in names zipped folders. However, if you are buying albums the tracks may not all have full names and artists on them.
The ‘Most Wanted’ voucher which comes with Hits + MW Voucher (SF301+) is valid for single use on this website only. It allows for 15 tracks to be downloaded or ordered on Pick n Mix disc. Each voucher has an expiry date, which is 1 year from the month of it’s Hits discs release. This voucher will come as a sticker on your Sunfly Hits album if you order the CDG. If you order the Hits with MW voucher digitally, we will email you with your voucher code once your order has been seen by a member of staff.
These vouchers can be purchased in sets of 5 or 10 in our Special offers section, giving a discount on pick n mix discs and downloads. Each code must be used to purchase 15 tracks at a time; if you only choose for example 10 tracks you will loose the other 5 so please choose 15 tracks in your playlist before redeeming the voucher code! Only one voucher can be redeemed in each transaction. Sunfly reserves the right not to redeem voucher codes without proof of purchase.
The Singsunfly.com voucher we sell in the hardware store is only valid on the www.singsunfly.com website. It gives the user £20 or £50 credit for the singsunfly.com website but not on this website.
Singsunfly are a partner company to Sunfly, it is not owned or run by Sunfly. Their website contains Sunfly tracks as well as the SBI karaoke library.